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Helping you understand the new handicap system

World Handicap System

The World Handicap System has launched. It is designed to welcome more players, to make golf easier to understand and to give all golfers a handicap which is portable all around the globe.

It will replace the six different systems currently used by over 15 million golfers in more than 80 countries.

It has been developed by The R&A and The United States Golf Association (USGA), supported by the world’s handicapping authorities, including CONGU, which represents the four home countries of Great Britain and Ireland.


WHS App download:

To download the new My England Golf app either search “My England Golf” or “MyEG” in your store, or follow the links below to download:

Android Play Store Apple App Store


In order to help clubs and golfers who have emailed us with a query, but have yet to receive an individual reply, we would like to highlight the main areas of our ongoing work.

Apart from informing us about a requirement to map tees, there is no need to contact us on any of the following points as either the solutions are provided below, or we are already working with our platform provider to update the system as swiftly as possible.

‘MISSING’ SCORES

Members may have noticed that not all scores present on their club record have transferred to the WHS platform. Only scores previously transferred by clubs/ISVs to the old CONGU/CDH system have been transferred across. Where such an issue is flagged by a member, clubs have the ability to manually enter these scores on the WHS platform.

‘MISSING’ PLAYERS

If a member does not appear on the new WHS system, this is caused by the status of that individual on the old CONGU/CDH system when details were transferred across.

There are several ways for clubs to check for a solution and update the system:

(a) Clubs should first check the list of resigned players. If player is listed, reinstate.

(b) Under ‘Add new members’, input a member’s ID/CDH number and begin a search. If found, add as a member.

(c) If not found, complete member’s details and a list of possible matches will appear. If a member’s ID/CDH number is shown, merge record and player will be added with previous CDH number.

(d) If a member is still not visible on the system, clubs can contact us using our dedicated WHS Support Inbox

TEE MAPPING

Where tees do not map to the correct WHS rating, due to data from the old CDH system not matching correctly to data inputted by clubs onto the WHS platform, England Golf will carry out a manual correction on the WHS platform as clubs report this issue.

PENDING SCORES

Some scores within a member’s playing record are showing as pending. This is linked to the issue identified with the mapping of tees. Therefore, once tees are corrected on the WHS platform, the pending status will be removed.

COUNTY DETAILS

On the ‘My England Golf’ platform and app, some members may have noticed the wrong county assigned to their account. This is as a result of data in the field being incorrectly read and this issue has now been resolved.

TOURNAMENT SCORES

Players may see tournament scores in their records run by organisations such as counties, England Golf or other event providers. Due to the way these scores were stored in the old CONGU/CDH system, they have been transferred over with a standard Slope Rating of 125 and the Course Rating that equates to the Competition Scratch Score (CSS) of the day.

In most cases it is not possible to identify the course/tee used in the competition and to ensure consistency and fairness to all players who took part, we have applied a standard rating value. These historical scores should remain unchanged.

HISTORICAL 9-HOLE SCORES

9-hole scores played under the previous CONGU system were recorded against 18-hole Standard Scratch Scores (SSS) with an adjusted 18-hole Gross Differential. In order to ensure these scores have been included as part of the WHS, they have been recorded against an 18-hole Course and Slope Rating. This process has been applied consistently against all players and only affects historical scores.

NO RETURNS

These were scores returned under the previous CONGU system where a gross differential was not and could not be calculated. These have been left out of a member’s WHS record as an adjusted gross score could not be carried over to the WHS Platform.

WEB BROWSERS

We have received feedback from some members experiencing problems trying to log in and register via certain web browsers.

For now, golfers can confidently use Google Chrome to register and log in while we work on resolving technical errors with other providers in the coming days.

MEMBERSHIP ID

Members should be aware that when asked to input their Membership ID during login, this refers to their CDH number. Golfers who do not know their CDH number can request this from their club. Golfers should take extra care when inputting this 10-digit number to reduce chance of user error.

 

Raising an enquiry

Please note: In order to allow our staff, many of whom are working remotely, to deal swiftly with enquiries, do not attempt to contact England Golf by telephone.

All enquiries should be directed to our dedicated WHS Support Inbox

England Golf is experiencing an unprecedented number of enquiries following the launch of the new World Handicap System on Monday 2 November.

We would like to thank you for your understanding of this fact and your patience while we work to provide answers.

Please note the following update:

  • All historical data regarding the CSS has now been successfully pulled from the old system and included on the new one
  • Our team is currently working to refresh elements of the new system which deal with the mapping of tees and courses

 

Learn More - Golfers

Find out what the World Handicap System means for you as a golfer with details ranging from an explanation of WHS and the reason for its creation, to how your handicap is calculated through your handicap index.

Find out more

Learn More - Golf Clubs

How can I implement the World Handicap System at my club?

As golf clubs will be responsible for handling their members enquiries on the new World Handicap System, make sure your club is up to speed with all the details involved and how to escalate any more difficult queries.

Find out more