Offers a welcoming environment

The Customer Journey

Do you understand the 5 key touch points for customers looking to get into golf and what they want from you?

In the documents section of this page you can see what these are and think about the standards that you should set to attract new customers to your existing golfing and club activity.


Customer Service Training - Disability Awareness

Does your club aim to deliver excellent customer service training for all?

Putting your customer facing staff through disablity awarness training will:

  • Show an investment in key staff and assist them to better understand their customers
  • Give them the confidence to engage disabled people
  • Improve both members and visitors experience

If you would like to find out more about Customer Service Training and the disability awarness training which will be part of this, please register your interest at inclusiveclub@englandgolf.org


Coaches and volunteer coaches

The PGA run Inclusive Golf Coaching Level 1 and 2 courses for level 2 and above professionals.

Level 1 is an introduction to working with disabled people, understanding how you can adapt your coaching skills to include disabled people in to your coaching.

Level 2 is for PGA Professionals with experience working with disabled people to reflect on their learnings and continue their learning to develop their skills.

Inclusive Golf Coaching Level 1 is available for PGA Level 1 coaches as long as they are with a qualified PGA Professional coach.

If you would like to register your interest in attending any of these courses, you can do through the PGA Membership Education Deparment


Food and Beverage offer

Small changes can make a huge difference to the experience of disabled people, not just in the attitude of staff but also in the products you provide

Some simple changes that you can make are:

  • Having a large print menu available if required
  • Any printed menus should be in a minimum of size 12 and in a clear font
  • Ensure special boards are written clearly or are printed and mobile

You may also want to consider how signage and lighting can impact on disabled peoples experience.

There is guidance and support available in the EFDS Access All Areas guide, which you can download from the documents section on this page


Dementia Friendly Environments

More clubs are exploring how they can be more dementia friendly and offer their facilities in their community. The Alzheimer's Society have produced a guide for business.

The Environement checklist, on page 78 onwards, from the downloads section on this page will help you look at baselining what you already do and helping you improve your facility.

Dementia Friends training for your staff, avialable through your local Alzheimer's Society is also a great way to ensure your staff are confident around this audience. 

 
  • England Golf Partnership
  • England Golf Trust
  • Sport England
  • Woodhall Spa
  • Get into Golf
  • GolfMark